Terms of service and privacy Policy
Welcome to Harvyora.com. This document is an electronic record in terms of Information Technology Act, 2000 and published in accordance with the provisions of Rule 3 ) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of Harvyora.com marketplace platform – www.harvyora.com.com (hereinafter referred to as “Platform”)
Your use of the Harvyora.com and services and tools are governed by the
following terms and conditions (“Terms of Use“) as applicable
to the Harvyora.com including the applicable policies which are incorporated
herein by way of reference. By mere use of the Harvyora.com, You shall be
contracting with Bbhud technologies llp, the owner of the Platform. These terms
and conditions including the policies constitute Your binding obligations, with
Harvyora.com.
For the purpose of these Terms of Use, wherever the context so requires
“You” or “User” shall mean any natural or
legal person who has agreed to become a buyer on Platform by providing data
while registering on the Platform as Registered User. The term “Harvyora.com“,”We“,”Us“,”Our”
shall mean Bbhud technologies llp and its affiliates.
When You use any of the services provided by Us through the Platform,
including but not limited to, (e.g. Product Reviews, Seller Reviews), You will
be subject to the rules, guidelines, policies, terms, and conditions applicable
to such service, and they shall be deemed to be incorporated into this Terms of
Use and shall be considered as part and parcel of this Terms of Use. We reserve
the right, at Our sole discretion, to change, modify, add or remove portions of
these Terms of Use, at any time without any prior written notice to You. You
shall ensure to review these Terms of Use periodically for updates/changes.
Your continued use of the Platform following the posting of changes will mean
that You accept and agree to the revisions. As long as You comply with these
Terms of Use, We grant You a personal, non-exclusive, non-transferable, limited
privilege to enter and use the Platform. By impliedly or expressly accepting
these Terms of Use, You also accept and agree to be bound by Harvyora.com
Policies including but not limited to Privacy Policy as amended from time to
time.
- 1. User Account, Password, and Security:
If You use the Platform, You shall be responsible for maintaining the
confidentiality of your Display Name and Password and You shall be responsible
for all activities that occur under your Display Name and Password. You agree
that if you provide any information that is untrue, inaccurate, not current or
incomplete, We shall have the right to indefinitely suspend or terminate or
block access of your membership on the Platform.
You agree to
- immediately notify Harvyora.com of any unauthorized use / breach of your password or account and
- Ensure that you exit from your account at the end of each session.
Harvyora.com provides a number of Internet-based services through the Platform. One such Service enables Users to purchase original merchandise such as live plants, home decoration items and electronics accessories from brands (collectively, “Products”). The Products can be purchased through the Platform through various methods of payments offered. The sale/purchase of Products shall be additionally governed by specific policies of sale, like cancellation policy, exchange policy, return policy, etc. (which are incorporated here by reference). In addition, these Terms of Use may be further supplemented by Product specific conditions, which may be displayed with that Product.
Harvyora.com does not warrant that Product description or other content
on the Platform is accurate, complete, reliable, current, or error-free and
assumes no liability in this regard.
- 3. Platform for Transaction and Communication:
The Users utilize to meet and interact with one another for their
transactions on the Platform. Harvyora.com is not and cannot be a party to or
control in any manner any transaction between the Harvyora.com’s Users.
Henceforward:
- All
commercial/contractual terms are offered by and agreed to between Buyers and
Sellers alone. The commercial/contractual terms include without limitation
price, shipping costs, payment methods, payment terms, date, period and mode of
delivery, warranties related to products and services and after sales services
related to products and services. Harvyora.com does not have any control or
does not determine or advise or in any way involve itself in the offering or
acceptance of such commercial/contractual terms between the Buyers and Sellers.
- Harvyora.com does
not make any representation or Warranty as to specifics (such as quality,
value, salability, etc) of the products or services proposed to be sold or
offered to be sold or purchased on the Platform.
- Harvyora.com is not
responsible for any non-performance or breach of any contract entered into
between Buyers and Sellers. Harvyora.com cannot and does not guarantee that the
concerned Buyers and/or Sellers will perform any transaction concluded on the
Platform.
- At no time shall Harvyora.com
hold any right, title or interest over the products nor shall Harvyora.com have
any obligations or liabilities in respect of such contract entered into between
Buyers and Sellers.
- The Harvyora.com is
only a platform that can be utilized by Users to reach a larger base to buy and
sell products or services. Harvyora.com is only providing a platform for
communication and it is agreed that the contract for sale of any of the
products or services shall be a strictly bipartite contract between the Seller
and the Buyer. At no time shall Harvyora.com hold any right, title or interest
over the products nor shall Harvyora.com have any obligations or liabilities in
respect of such contract. Harvyora.com is not responsible for unsatisfactory or
delayed performance of services or damages or delays as a result of products
which are out of stock, unavailable or back ordered.
- Pricing on any
product(s) as is reflected on the Platform may due to some technical issue,
typographical error or product information published by seller may be
incorrectly reflected and in such an event seller may cancel such your
order(s).
- You release and
indemnify Harvyora.com and/or any of its officers and representatives from any
cost, damage, liability or other consequence of any of the actions of the Users
of the Harvyora.com and specifically waive any claims that you may have in this
behalf under any applicable law. Notwithstanding its reasonable efforts in that
behalf, Harvyora.com cannot take responsibility or control the information
provided by other Users which is made available on the Platform.
- 4. User Conduct and Rules on the Platform:
You agree, undertake and confirm that Your use of the Platform shall be
strictly governed by the following binding principles:
- You shall not host,
display, upload, modify, publish, transmit, update or share any information
which:
- belongs to another person and to which You do not have any right to
- is grossly harmful, harassing, blasphemous, defamatory, obscene,
pornographic, paedophilic, libellous, invasive of another’s privacy, hateful,
or racially, ethnically objectionable, disparaging, relating or encouraging
money laundering or gambling, or otherwise unlawful in any manner whatever
- involves the transmission of “junk mail”, “chain
letters”, or unsolicited mass mailing or “spamming”
- promotes illegal activities or conduct that is abusive, threatening,
obscene, defamatory or libellous
- infringes upon or violates any third party’s rights including, but not
limited to, intellectual property rights, rights of privacy (including without
limitation unauthorized disclosure of a person’s name, email address, physical
address or phone number) or rights of publicity
- contains restricted or password-only access pages, or hidden pages or
images (those not linked to or from another accessible page)
- provides instructional information about illegal activities such as
making or buying illegal weapons, violating someone’s privacy, or providing or
creating computer viruses
- contains video, photographs, or images of another person (with a minor
or an adult).
- tries to gain unauthorized access or exceeds the scope of authorized
access to the Platform or to profiles, blogs, communities, account information,
bulletins, friend request, or other areas of the Platform or solicits passwords
or personal identifying information for commercial or unlawful purposes from
other users
- interferes with another USER’s use and enjoyment of the Platform or any
other individual’s User and enjoyment of similar services
- infringes any patent, trademark, copyright or other proprietary rights
or third party’s trade secrets or rights of publicity or privacy or shall not
be fraudulent or involve the sale of counterfeit or stolen products
- violates any law for the time being in force
- threatens the unity, integrity, defence, security or sovereignty of
India, friendly relations with foreign states, or public order or causes
incitement to thecommission of any cognizable offence or prevents investigation
of any offence or is insulting any other nation
- shall not be false, inaccurate or misleading
- shall not create liability for Us or cause Us to lose (in whole or in
part) the services of Our internet service provider (“ISPs”) or other
suppliers
- A User may be
considered fraudulent or loss to business due to fraudulent activity if any of
the following scenarios are met:
- Users doesn’t reply to the payment verification mail sent by Harvyora.com
- Users fails to produce adequate documents during the payment details
verification
- Misuse of another Users’s phone/email
- Users uses invalid address, email and phone no.
- Overuse of a voucher code
- Use of a special voucher not tagged to the email ID used.
- Users returns the wrong product
- Users refuses to pay for an order
- Users involved in the snatch and run of any order
- Miscellaneous activities conducted with the sole intention to cause loss
to business/revenue to Harvyora.com
- User with a very high return rate
- Repeated request for monetary compensation for fake/used order
- Harvyora.com may
cancel any order that classify as ‘Bulk Orders’/’Fraud orders’ under certain
criteria at any stage of the product delivery. An order can be classified as
‘Bulk Order’/’Fraud Order’ if it meets with the below mentioned criteria, and
any additional criteria as defined by Harvyora.com:
- Products ordered are not for self-consumption but for commercial resale
- Multiple orders placed for same product at the same address, depending
on the product category.
- Bulk quantity of the same product ordered
- Invalid address given in order details
- Any malpractice used to place the order
- Any promotional voucher used for placing the ‘Bulk Order’ may not be
refunded
- Any order paced using a technological glitch/loophole.
- You shall not use
the Platform for any unlawful and fraudulent purposes, which may cause
annoyance and inconvenience and abuses any policy and rules of the company and
interrupt or causes to interrupt, damages the use by other Users of Harvyora.com.
- You shall not use
any false e-mail address, impersonates any person or entity, or otherwise
misleads Harvyora.com by sharing multiple address and phone numbers or
transacting with malafide intentions.
- We on certain
landing page even allow our Users to experience free exchange of ideas and
observations regarding interest in the field of fashion, including ‘viewing
user generated content’ and/or ‘videos’ and ‘posting comments’. By accessing,
viewing and/or posting any user generated content to any specific dedicated page
on the Platform, you accept and consent to the practices described in these
‘Terms of Service’ and ‘Privacy Policies’, as well as any other terms of
prescribed by the Harvyora.com on the Platform. You agree and undertake that
when accessing, viewing and/or posting any user generated content on these
pages You will not imitate, abuse, harass, any Customer/User or violate and
exploit, any of these ‘Terms of Service’ of the Platform.
- You shall not use
any “deep-link”, “page-scrape”, “robot”,
“spider” or other automatic device, program, algorithm or
methodology, or any similar or equivalent manual process, to access, acquire,
copy or monitor any portion of the Platform or any Content, or in any way
reproduce or circumvent the navigational structure or presentation of the
Platform or any Content, to obtain or attempt to obtain any materials,
documents or information through any means not purposely made available through
the Platform. We reserve Our right to bar any such activity.
- You shall not
attempt to gain unauthorized access to any portion or feature of the Platform,
or any other systems or networks connected to the Platform or to any server,
computer, network, or to any of the services offered on or through the
Platform, by hacking, password “mining” or any other illegitimate
means.
- You may not pretend
that You are, or that You represent, someone else, or impersonate any other
individual or entity
- You shall at all
times ensure full compliance with the applicable provisions of the Information
Technology Act, 2000 and rules thereunder as applicable and as amended from
time to time and also all applicable Domestic laws, rules and regulations
(including the provisions of any applicable Exchange Control Laws or
Regulations in Force) and International Laws, Foreign Exchange Laws, Statutes,
Ordinances and Regulations (including, but not limited to Sales Tax/VAT, Income
Tax, Octroi, Service Tax, Central Excise, Custom Duty, Local Levies) regarding
Your use of Our service and Your listing, purchase, solicitation of offers to purchase,
and sale of products or services. You shall not engage in any transaction in an
item or service, which is prohibited by the provisions of any applicable law
including exchange control laws or regulations for the time being in force.
- From time to time,
You shall be responsible for providing information relating to the products or
services proposed to be sold by You. In this connection, You undertake that all
such information shall be accurate in all respects. You shall not exaggerate or
over emphasize the attributes of such products or services so as to mislead
other Users in any manner.
- You shall not
engage in advertising to, or solicitation of, other Users of the Platform to
buy or sell any products or services, including, but not limited to, products
or services related to that being displayed on the Platform or related to us.
- The Content posted
does not necessarily reflect Harvyora.com views. In no event shall Harvyora.com
assume or have any responsibility or liability for any Content posted or for
any claims, damages or losses resulting from use of Content and/or appearance
of Content on the Platform. You hereby represent and warrant that You have all
necessary rights in and to all Content which You provide and all information it
contains and that such Content shall not infringe any proprietary or other
rights of third parties or contain any libellous, tortious, or otherwise
unlawful information.
- Harvyora.com hereby
disclaims any guarantees of exactness as to the finish, appearance, size, color
etc., of the final Product as ordered by the User. Harvyora.com Return &
Exchange Policy offers You the option to return or exchange items purchased on Harvyora.com
within thirty (30) days of the receipt. In case of return of the purchased
item, please refer to the “Return Policy” on our Harvyora.com.
- 5. Contents Posted on Platform:
All text, graphics, user interfaces, visual interfaces, photographs,
trademarks, logos, sounds, music and artwork (collectively,
“Content”), is a third party user generated content and Harvyora.com
has no control over such third party user generated content as Harvyora.com is
merely an intermediary for the purposes of this Terms of Use. Such Content will
become Our property and You grant Us the worldwide, perpetual and transferable
rights in such Content. We shall be entitled to, consistent with Our Privacy
Policy as adopted in accordance with applicable law, use the Content or any of
its elements for any type of use forever, including but not limited to
promotional and advertising purposes and in any media whether now known or
hereafter devised, including the creation of derivative works that may include
the Content You provide.
You may use information on the products and services purposely made
available on the Platform for downloading, provided that You
- do not remove any
proprietary notice language in all copies of such documents,
- use such
information only for your personal, non-commercial informational purpose and do
not copy or post such information on any networked computer or broadcast it in
any media,
- make no
modifications to any such information, and
- do not make any
additional representations or warranties relating to such documents.
We view protection of Your privacy as a very important principle. We
understand clearly that You and Your Personal Information is one of Our most
important assets. We store and process Your Information including any sensitive
financial information collected as defined under the Information Technology
Act, 2000 and Rules there under. We may share personal information with our
other corporate entities and affiliates.
We may disclose personal information if required to do so by law or in
the good faith belief that such disclosure is reasonably necessary to respond
to subpoenas, court orders, or other legal process. We may disclose personal
information to law enforcement offices, third party rights owners, or others in
the good faith belief that such disclosure is reasonably necessary to: enforce
our Terms or Privacy Policy respond to claims that an advertisement, posting or
other content violates the rights of a third party or protect the rights,
property or personal safety of our users or the general public.
We and our affiliates will share / sell some or all of your personal
information with another business entity should we (or our assets) plan to
merge with, or be acquired by that business entity, or re-organization,
amalgamation, restructuring of business. We have developed this Privacy Policy
to protect Your personal/financial information and keep it confidential. By
visiting Our Harvyora.com, you are accepting and consenting to the practices
described in this Privacy Policies. The following Privacy Policy and Cookie
Policy outlines the information we may process and how we may use that
information to better serve you while using our Harvyora.com.
- Correspondence
Information. Following are the various Correspondence Information which You
provide when You access/register for Our Service includes:
- Children under the age of 18: Use of the Platform is available only to
persons who can form legally binding contracts under Indian Contract Act, 1872.
Persons who are “incompetent to contract” within the meaning of the
Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are
not eligible to use the Platform. If you are a minor i.e. under the age of 18
years, you shall not register as a User of the Platform and shall not transact
on or use the Platform. As a minor if you wish to use or transact on Harvyora.com,
such use or transaction may be made by your legal guardian or parents on the
Platform.
- Personal Information: name, gender, age, images, contact/ postal
address, telephone, email id, nationality and content.
- Financial Information: credit/ debit card details including card number
and expiry date in encrypted form, details for net banking services and Wallet
services. Please be advised that Harvyora.com ensures the highest degree of
data security, while encrypting as per the guidelines specified by Payment Cards Industry Data Security Standard (PCI DSS).
- Payment and Account Information: Your account history with us including
(without limitation) all billing information and communications, payment
history etc. We maintain this in encrypted form on secure servers. However,
your transactions details may be preserved by Harvyora.com for purposes of tax
or regulatory compliance.
- Transactional Information: Order ID, transactional history (other than
banking details) about your e-commerce activities on our Harvyora.com.
- User IDs: Your usernames, passwords, email addresses, contacts, account
including third-party accounts and other security-related information used by
you in relation to our Services.
- Stored Information: Data either created by you or by a third party and
which you wish to store on our servers such as image files, documents etc.
- Shared Information: What types of information are not allowed on
Platform?
- Nudity or other sexually suggestive content
- Hate speech, credible threats or direct attacks on an individual or
group
- Content that contains self-harm or excessive violence
- Fake or impostor profiles
- Technical and
functional management of the Platform. When you use our Platform, we
also process technical data such as your IP-address, Device ID, Device
Contacts, Device Accounts including third-party accounts or MAC-address, and
information about the manufacturer, model, and operating system of your mobile
device. We use this data to enable us to deliver the functionalities of the
Platform, resolve technical difficulties, and provide you with the correct
(prevent the transmission of spam, viruses and/or unlawful, defamatory, obscene
or otherwise undesirable material or content) and most up to date version of
the Platform.
- Operational Use. We may use
your information for suggesting products and promotional offers and schemes.
You may update your profiling information at any time on the Platform. You
acknowledge and agree such update is for Your interests and for improving
personalization and service efficiency of the Platform.
- Note: You acknowledge that, we will only disclose
your information in an aggregated form which is not capable of being used or
interpreted in such a manner as to identify you.
- Applicable law and
procedure. We collect and store your Correspondence Information to: (a)
comply with our obligations under law and (b) monitor your use of our Services
in order to ensure your compliance with our Terms of Service.
- Note: However, as effective as encryption
technology is, no security system is impenetrable. We cannot guarantee the
security of our database, nor can we guarantee that information you supply
won’t be intercepted while being transmitted to us over the Internet. Any
transmission of information by you to our Platform is at your own risk. We
recommend that you do not disclose your password to anyone.
- Cookie Policy. A cookie is a
small text file that we place on your mobile device to enable various features
of Harvyora.com. “Cookies” are used to store user preferences and to
track user trends, so as to enhance your interactive experience and generally
improve our Services to you. You can change your cookie settings to accept or
not accept cookies in your browser settings. If you do accept a
“cookie”, you thereby agree to our use of any Personal Information
collected by us using that Cookie. If you do accept a “cookie”, you
thereby agree to our use of any Personal Information collected by us using that
Cookie.Whenever Harvyora.com uses a third party to host and serve content, we
may arrange for a common identifier to be shared between the third party and Harvyora.com
in order to enable accurate measurement of traffic and usage. This includes but
is not limited to the use of AMP Client IDs in Google Analytics for Accelerated
Mobile Pages served by Google on Harvyora.com’s behalf.
- Third Party. At times We
may tie-up with third parties, brand owners or other partners and make
available certain offers, events or special schemes. In such instances, Your
personal information may be shared with such third parties and/or may become
available to them or be disclosed to them, such third parties may have their
own applicable privacy rules and We shall not be liable for the use or misuse
of Your information by such third parties.
- We only collect your Personal Information to
conduct our business and to enable us to deliver and improve our services. We
do not for any reason whatsoever sell your Correspondence Information to any
third party or otherwise trade on it.
- 7. Disclaimer of Warranties and Liability:
All the materials and products (including but not limited to software)
and services, included on or otherwise made available to You through Platform
are provided on “as is” and “as available” basis without
any representation or warranties, express or implied except otherwise specified
in writing. Without prejudice to the forgoing paragraph, Harvyora.com does not
warrant that: Platform will be constantly available, or available at all or The
information on Platform is complete, true, accurate or non-misleading.
All the Products sold on Platform are governed by different state laws
and if Seller is unable to deliver such Products due to implications of
different state laws, Seller will return or will give credit for the amount (if
any) received in advance by Seller from the sale of such Product that could not
be delivered to You. You will be required to enter a valid phone number while
placing an order on the Platform. By registering Your phone number with us, You
consent to be contacted by Us via phone calls and/or SMS notifications, in case
of any order or shipment or delivery related updates. We will not use your
personal information to initiate any promotional phone calls or SMS.
As a registered seller, you are allowed to list item(s) for sale on the
Platform in accordance with the Policies which are incorporated by way of
reference in this Terms of Use. You must be legally able to sell the item(s)
you list for sale on the Platform. You must ensure that the listed items do not
infringe upon the intellectual property, trade secret or other proprietary
rights or rights of publicity or privacy rights of third parties. Listings may
only include text descriptions, graphics and pictures that describe your item
for sale. All listed items must be listed in an appropriate category on the
Platform. All listed items must be kept in stock for successful fulfilment of
sales. The listing description of the item must not be misleading and must
describe actual condition of the product. If the item description does not match
the actual condition of the item, you agree to refund any amounts that you may
have received from the Buyer. You agree not to list a single product in
multiple quantities across various categories on the Platform. Harvyora.com
reserves the right to delete such multiple listings of the same product listed
by you in various categories.
We may provide you alternation services (limited to alteration of
length, alteration of the waist size) for the garments purchased by you from us.
This service shall be free of cost and no amount would be collected from You
for such alteration. However, a nominal fee as mentioned by Harvyora.com at the
time of creating the alteration request (inclusive of service tax) would be
applicable as convenience charge towards pick up and drop of the garments or
towards tailor visit (wherever applicable).
- 9. E-Platform for Communication:
You agree, understand and acknowledge that Harvyora.com is an online
platform that enables you to purchase products listed on the Platform at the
price indicated therein at any time. You further agree and acknowledge that Harvyora.com
is only a facilitator and is not and cannot be a party to or control in any
manner any transactions on Harvyora.com.
You shall indemnify and hold harmless Harvyora.com, its owner, licensee,
affiliates, subsidiaries, group companies (as applicable) and their respective
officers, directors, agents, and employees, from any claim or demand, or
actions including reasonable attorneys’ fees, made by any third party or
penalty imposed due to or arising out of Your breach of this Terms of Use,
privacy Policy and other Policies, or Your violation of any law, rules or
regulations or the rights (including infringement of intellectual property
rights) of a third party.
- 11. Trademark, Copyright and Restriction:
Platform is controlled and operated by Harvyora.com and products are
sold by respective Sellers. All material on Platform, including images,
illustrations, audio clips, and video clips, are protected by copyrights,
trademarks, and other intellectual property rights. Material on Harvyora.com is
solely for Your personal, non-commercial use. You must not copy, reproduce,
republish, upload, post, transmit or distribute such material in any way,
including by email or other electronic means and whether directly or indirectly
and You must not assist any other person to do so. Without the prior written
consent of the owner, modification of the materials, use of the materials on
any other Harvyora.com or networked computer environment or use of the
materials for any purpose other than personal, non-commercial use is a
violation of the copyrights, trademarks and other proprietary rights, and is
prohibited. Any use for which You receive any remuneration, whether in money or
otherwise, is a commercial use for the purposes of this clause. It is expressly
clarified that You will retain ownership and shall solely be responsible for
any content that You provide or upload when using any Service, including any
text, data, information, images, photographs, music, sound, video or any other
material which you may upload, transmit or store when making use of Our various
Service. However, We reserve the right to use/reproduce any content uploaded by
You and You agree to grant royalty free, irrevocably, unconditionally,
perpetually and worldwide right to Us to use the content for reasonable
business purpose.
- 12. Limitation of Liability:
In no event shall Harvyora.com be liable for any indirect, punitive,
incidental, special, consequential damages or any other damages resulting from:
- the use or the
inability to use the Services or Products
- unauthorized access
to or alteration of the user’s transmissions or data
- breach of
condition, representations or warranties by the manufacturer of the Products
- any other matter
relating to the services including, without limitation, damages for loss of
use, data or profits, arising out of or in any way connected with the use or
performance of the Platform or Service. Harvyora.com shall not be held
responsible for non-availability of the Harvyora.com during periodic
maintenance operations or any unplanned suspension of access to the Harvyora.com.
The User understands and agrees that any material and/or data downloaded at Harvyora.com
is done entirely at Users own discretion and risk and they will be solely
responsible for any damage to their mobile or loss of data that results from
the download of such material and/or data. To the maximum extend that is
permissible under law, Harvyora.com’s liability shall be limited to an amount
equal to the Products purchased value bought by You. Harvyora.com shall not be
liable for any dispute or disagreement between Users
Harvyora.com may suspend or terminate your use of the Harvyora.com or
any Service if it believes, in its sole and absolute discretion that you have
infringed, breached, violated, abused, or unethically manipulated or exploited
any term of these Terms of Service or anyway otherwise acted unethically.
Notwithstanding anything in this clause, these Terms of Service will survive
indefinitely unless and until Harvyora.com chooses to terminate them.
- If You or Harvyora.com
terminates your use of the Platform or any Service, Harvyora.com may delete any
content or other materials relating to your use of the Service and Harvyora.com
will have no liability to you or any third party for doing so. However, your
transactions details may be preserved by Harvyora.com for purposes of tax or
regulatory compliance.
- Harvyora.com may
unilaterally terminate Your account on any event as mentioned in the Terms Of
Use. Any credits earned through loyalty or referral program, Harvyora.com
credit and pending refunds if any will be forfeited in such case.
Returns/Refund for such Users shall be at the sole discretion of Harvyora.com.
- If You use any
false e-mail address or use the portal for any unlawful and fraudulent
purposes, which may cause annoyance and inconvenience and abuses any policy and
rules of the company or mislead Harvyora.com by sharing multiple address and
phone numbers or transacting with malafide intentions then Harvyora.com
reserves the right to refuse access to the portal, terminate accounts including
any linked accounts without notice to you.
- 14. Jurisdictional Issues/Sale in India Only:
Unless otherwise specified, the material on the Platform is presented
solely for the purpose of sale in India. Harvyora.com make no representation
that materials in the Platform are appropriate or available for use in other
locations/Countries other than India. Those who choose to access Platform from
other locations/Countries other than India do so on their own initiative and Harvyora.com
is not responsible for supply of products/refund for the products ordered from
other locations/Countries other than India, compliance with local laws, if and
to the extent local laws are applicable.
These terms shall be governed by and constructed in accordance with the
laws of India without reference to conflict of laws principles and disputes
arising in relation hereto shall be subject to the exclusive jurisdiction of
courts, tribunals, fora, applicable authorities at Bangalore. The place of
jurisdiction shall be exclusively in Bangalore.
- 16. Contacting the Seller:
At Harvyora.com, we are committed towards ensuring that disputes between Sellers and Buyers are settled amicably by way of the above dispute resolution mechanisms and procedures. However, in the event that You wish to contact Harvyora.com about the seller, You may proceed to do so by clicking on the seller name on the product listing pages. Alternatively, You may also reach out to customer support at +91-9188270887.
You acknowledge and undertake that you are accessing the services on the
Platform and transacting at your own risk and are using your best and prudent
judgment before entering into any transactions through Harvyora.com. We shall
neither be liable nor responsible for any actions or inactions of sellers nor
any breach of conditions, representations or warranties by the sellers or
manufacturers of the products and hereby expressly disclaim and any all
responsibility and liability in that regard. We shall not mediate or resolve
any dispute or disagreement between You and the sellers or manufacturers of the
products. We further expressly disclaim any warranties or representations
(express or implied) in respect of quality, suitability, accuracy, reliability,
completeness, timeliness, performance, safety, merchantability, fitness for a
particular purpose, or legality of the products listed or displayed or
transacted or the content (including product or pricing information and/or
specifications) on Platform. While we have taken precautions to avoid
inaccuracies in content, this website, all content, information (including the
price of products), software, products, services and related graphics are
provided as is, without warranty of any kind. At no time shall any right, title
or interest in the products sold through or displayed on Platform vest with Harvyora.com
nor shall Harvyora.com have any obligations or liabilities in respect of any
transactions on Platform.
1. Orders may be split into separate shipments depending upon the products ordered for, despite the customer having made one single consolidated payment against one order ID. Separate shipments, after being split, shall have separate expected delivery period. 19. Harvyora.com reserves the right, in its sole discretion, to disqualify any customer that tampers or attempts to tamper with the deals/ offers or violates these ‘Terms and Conditions’ or acts in a disruptive manner.
2. Harvyora.com shall not be responsible if some purchase is not registered or is lost due to any network problems such as breakdown of machinery, unclear/ disruption in the network or non-receipt of payment from banks/payment gateways and/or the cost(s) charged by the network operator(s). Any dispute in connection to the same shall be settled between the end customer and the network operator without involving Harvyora.com.
3. Harvyora.com shall not be liable for any loss or damage due to Act of God, Governmental actions, force majeure circumstances, or any other reason beyond its control, and shall not be liable to pay any monetary compensation or otherwise for the same.
4. You hereby agree to indemnify and keep Harvyora.com harmless against all damages, liabilities, costs, expenses, claims, suits and proceedings (including reasonable attorney’s fee) that may be suffered by Harvyora.com as a consequence of (i) violation of terms of this Policy by You (ii) violation of applicable laws (iii) any action or inaction resulting in willful misconduct or negligence on Your part.
5. Harvyora.com does not hereby warrant that the Harvyora.com call center will run concurrently and error free during and/or after any ‘Offer and Harvyora.com shall not be directly liable for issues related to technical and/or human error whatsoever. However, Harvyora.com shall work towards the best interest of the customer.
Harvyora.com’s Return and Exchange Policy
Harvyora.com’s returns and exchange
policy gives you an option to return or exchange items purchased on Harvyora.com
for any reason within the specified return/exchange period (check product
details page for the same). We only ask that you don’t use the product and preserve
its original condition, tags, and packaging. You are welcome to try on a
product but please take adequate measure to preserve its condition. There are
two ways to return the product to us:
- Pick up: In most locations, we offer a free pick up service. You will
see a pickup option when you submit a return request.
- Self-Ship: If we don’t offer a pick up at your location. In such cases,
we will credit the shipping costs in the form of Harvyora.com credits provided
the product meets the return policy and you have shared scan copy of the
courier receipt with us.
During Pick Up, our delivery agent
may do a quality check on the return. For a successful pick up, we will
initiate a doorstep refund for the return amount into the refund mode selected
at the time of initiating the return request. This doorstep refund may not be
applicable for some pin codes in which case refund will be initiated after the
product has been received at our warehouse and has passed a quality check. If
the picked up product does not pass the quality check, we shall ship it back to
you. If you choose to exchange the item for reason of mismatch of size or
receipt of a defective item, you will be provided with a replacement of the
item, free of cost. However all exchanges are subject to stock availability and
subject to your address being serviceable for an exchange. If you choose to
exchange an item, our delivery representative will deliver the new item to you
and simultaneously pick up the original item from you or you will have to do self-ship
based on whether your area is serviceable or not. If you wish to exchange your
item for an alternative product, we suggest that you return it to obtain refund
and purchase the new item separately.
The following EXCEPTIONS and RULES
apply to this Policy:
- Live plants, Decorative candles and Fashion items are cannot be
exchanged or returned.
- Some products like fine jewellery, watches and selected products which
are susceptible to damage can only be returned/exchanged for a limited number
of days. Please read the Product Detail Page to see the number of days up to
which a product can be returned/exchanged, post-delivery.
- All items to be returned or exchanged must be unused and in their
original condition with all original tags and packaging intact
- For selected items, exchanges are allowed only if your address is
serviceable for an exchange by our Logistics team.
- In case you have purchased an item which has a free gift/offer
associated with it and you wish to return the main item, then you will have to
return the free product as well
- Harvyora.com will not be liable for the products returned by mistake. In
circumstances where an extra or a different product is returned by mistake, Harvyora.com
would not be accountable for misplacement or replacement of the product and is
not responsible for its delivery back to the User
- If you self-ship your returns, kindly pack the items securely to prevent
any loss or damage during transit. For all self-shipped returns, we recommend
you use a reliable courier service.
- If you self-ship your returns, your shipping costs would be reimbursed
subject to your return having met our Returns and Exchange Policy and the image
of the courier receipt is shared by you and validated by us. For self-ship
returns the refund for returned products will only be initiated if they pass
through a quality check conducted at the warehouse. If the quality check fails
the product will be reshipped back to you.
Harvyora.com’s Cancellation &
Refund Policy
You can cancel an order until it has not been packed in our Warehouse on App/Website/M-site. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made
- Modification to shipping address.
You can modify the
shipping address of your order before we have processed (packed) it, by
updating it under ‘change address’ option which is available under ‘My order’
section of App/Website/M-site
Tap on “My Orders”
section under the main menu of your App/Website/M-site and then select the item
or order you want to cancel
If you had selected
Cash on Delivery, there is no amount to be refunded because you haven’t paid
for your order. For payments made via Credit Card, Debit Card, Net Banking,
Razorpay or Wallet you will receive refund into the source account within 7-10
days from the time of order cancellation.
If payment was made
by redeeming Paytm wallet balance then, refund will be initiated into Paytm
wallet within a day of your order cancellation, which can be later transferred
into your bank account, by contacting Paytm customer support team.
