Refund policy

Cancellations & Returns
We have made it our mission to send you quality plants, products. We inspect each product very carefully before it leaves us to make sure it’s in tip top condition. We also do our package and protect everything so that it doesn’t get damaged on its way.

 However, if you do have a problem, here is what to do:

Conditions for return

• The product is totally different from what you ordered & was not informed beforehand for the same.
• Returns for Plants and Pots category will be accepted only for Damaged/ Defective products. Refund will be provided only in case replacement for the same product is not available. ( request you to visit the Product Discrepancies under the FAQ part here )
• Please notify us of receipt of a Damaged/ Defective product maximum within 24 hours of delivery.
• Please do not accept any products with damaged/ tampered packaging (excludes normal wear & tear and markings on the outer surface of the package, acceptable in the transit process).
• Products/ Items should be UNUSED.
• Products should be returned in their original packaging along with the original price tags, labels and invoices.
• It is advised that the return packets should be strongly and adequately packaged so that there is no damage of goods in transit.
• If any products are damaged post-delivery and do not follow Plant for a Plant Policy, shall not be accepted for return.
  
• If return is approved, you’ll be automatically refunded on your original payment method within 10 business days.

Refund 
If Refund is approved, you’ll be automatically refunded on your original payment method within 10 business days.
Mail us at: store@harvyora.com