Refund policy

At Harvyora, we are committed to delivering high-quality plants and products. Each item is carefully inspected prior to shipment to ensure it meets our strict quality standards. Additionally, we package and protect all orders thoroughly to prevent damage during transit. 

If, for any reason, you receive a defective or damaged product, we offer a hassle-free return policy. We kindly request that you obtain prior authorization before sending items back to us. Unapproved returns cannot be accepted.

This policy covers natural defects or issues inherent to the plant and does not apply to damage caused by misuse, including but not limited to neglect, accidents, physical damage (such as pruning or cutting), pests or specific diseases.

Please carefully read the following guidelines to know whether you’re eligible for a replacement or refund.

 

TERMS AND CONDITIONS FOR MAKING A RETURN

  • Any damaged or defective products must be reported to us within 24 hours of delivery. We will provide instructions for the return and replacement process.
  • You must clearly state the reason for the return and provide relevant proof of the damage or defect on the product.
  • If the product received is totally different from what was ordered you can contact us for a return.
  • For Plants with Pot variants, returns are accepted only if there is a defect in the plant itself. Defects or damages only to the pot are not eligible for refund or replacement. Refunds will be issued only if a replacement plant with pot is out of stock.
  • Refunds or replacements are not applicable for Bareroot plants (plants sold without pots).
  • Please do not accept the delivery of any products with damaged or tampered packaging. (Note: Normal wear and tear or minor markings on the outer packaging, which can occur during transit, are acceptable.)
  • We cannot accept returns for items that have been tampered with or modified in any way, including but not limited to branch cutting, pruning, or any form of physical alteration.
  • All returned items must be in their original packaging, accompanied by original price tags, labels, and invoices.
  • We strongly recommend that returns are packaged securely to prevent damage during transit.
  • Products damaged after delivery and those not covered under the "Plant for a Plant" policy will not be eligible for return.
  • If a customer returns an incorrect product during the order pick-up, we shall not be held liable for any refund, replacement or re-shipment of the product.

 

PLANT FOR A PLANT POLICY

In the event that your plant arrives damaged or defective and is eligible for return, we offer a Plant for a Plant replacement policy. This means we will replace the affected plant with a new one of the same variety at no additional cost, subject to availability.

  • This policy applies only if the damage or defect is reported within 24 hours of delivery.
  • The replacement plant will be shipped once the original damaged plant is confirmed to be eligible under our return conditions.
  • If the same plant variety is unavailable, a refund may be provided instead, as per our refund terms.


RETURN PROCEDURE

To initiate a return, please contact us through any of the following channels:

  • WhatsApp: +91 89432 34248
  • Email: store@harvyora.com

We kindly request that you obtain prior authorization before sending items back to us. Unapproved returns cannot be accepted.

 

INSPECTION AND REFUNDS

  • Once we receive the returned package, our team will conduct a thorough inspection to verify that it meets the eligibility criteria outlined above.
  • If the returned item passes inspection, we will proceed with either a refund to the original payment method or a replacement of the same product, based on your preference.
  • Please note that refunds may take 4-7 business days to be reflected in your account, depending on your bank or payment provider.

 

EXCEPTIONS / NON REFUNDABLE

Please note that the following are non-refundable and not eligible for returns, exchanges, or refunds:

  • Bareroot plants (plants sold without pots).
  • Products that have been altered, modified, or tampered with in any way, including pruning, cutting, or any form of physical damage caused post delivery.
  • Damage resulting from misuse, neglect, improper care, or environmental factors after delivery.
  • Returns submitted without original packaging, price tags, labels, or invoices.
  • Products with damaged or tampered packaging that were accepted upon delivery.
  • Returns made without prior authorization from our customer service team.

Please follow our return policy guidelines carefully to help make the process quick and easy. If you have any questions or need help, feel free to reach out to our customer support team.